Terms

Terms

These terms apply to direct bookings with Juttershuis. A website request is not yet a confirmed booking.

Formation

An agreement is formed only after written acceptance by Juttershuis. Availability and the displayed price are checked again when accepting.

Price and payment

The confirmation states the total price, inclusions, deposit and due dates. If booked less than seven weeks before arrival, the full amount is due immediately. Otherwise the rounded deposit stated in the confirmation is due, with the balance payable no later than 30 days before arrival. If the amount due has not been received in full before arrival, Juttershuis is entitled to refuse access to the house, without prejudice to the right to full payment.

Late payment and collection costs

When the guest is in default of payment, statutory interest is payable on the outstanding amount. Out-of-court collection costs are charged only after the guest has received a written reminder free of charge and has failed to pay within the fourteen-day period specified in that reminder. This period starts on the day after receipt of the reminder. The reminder states the amount of collection costs payable if payment is not made on time. Collection costs are calculated in accordance with the Dutch Decree on Compensation for Out-of-Court Collection Costs (Besluit vergoeding voor buitengerechtelijke incassokosten) and will not exceed the statutory limits.

Stay and number of guests

The permitted number of guests staying at the house is the number booked, as stated in the booking confirmation, with an absolute maximum of four people. Additional guests may stay only with Juttershuis’s prior written consent and payment of any agreed additional charge. Subletting and parties are prohibited. Guests must avoid noise disturbance, be considerate of neighbours and follow reasonable house, safety and parking rules.

Nature of the rental

This agreement concerns the rental of a holiday home for recreational purposes, which by its nature is of short duration within the meaning of article 7:232 paragraph 2 of the Dutch Civil Code. The property does not serve as the guest’s main residence. Statutory rental protection for residential space does not apply.

Cancellation and changes

The guest may cancel in writing by email or via the contact form. The date on which Juttershuis receives the cancellation determines the applicable compensation. Juttershuis confirms receipt in writing.

The rental price means the agreed price for the stay after discounts, excluding separately stated cleaning charges, tourist tax, any security deposit and additional services.

The following maximum cancellation charges apply: 15% of the rental price when cancelled more than 90 days before arrival; 50% at 61 to 90 days inclusive; 75% at 31 to 60 days inclusive; 90% at 1 to 30 days inclusive; and 100% on the day of arrival or in case of no-show.

The compensation will never exceed a reasonable amount for the actual loss and lost profit. Saved costs and net proceeds from re-letting the same nights are deducted from that loss. Juttershuis makes reasonable efforts to re-let the available nights and explains the calculation on request. Tourist tax that is not due, cleaning that is not performed and additional services that are not provided are not charged. Any security deposit is refunded to the extent that there is no other justified claim against it.

Any refund due after settlement is paid within fourteen days after the amount has been determined. If the house is re-let later, any further refund is paid within fourteen days after the end of the original stay period. These arrangements may be varied in writing in the guest’s favour. Platform bookings are subject to the cancellation policy agreed for that booking, without limiting mandatory consumer rights. Changes to the booking require Juttershuis’s written consent.

Early departure

If the guest leaves before the agreed departure date by their own choice or due to personal circumstances, the agreed rental price remains payable. In that case, unused nights are not refundable unless an exception has been agreed in writing. This provision does not limit the guest’s statutory rights in the event of defects, a failure by Juttershuis to fulfil its obligations or unavailability of the holiday home.

Termination by Juttershuis

If the guest, despite a prior warning, causes nuisance, damages the house or its surroundings, or seriously breaches these terms, Juttershuis may terminate the agreement with immediate effect. The guest must then vacate the house as soon as possible, at the latest within a few hours. The guest remains liable for the full rental price and for any damage caused.

Right of withdrawal

No right of withdrawal applies to this agreement. It concerns the provision of accommodation on a specific date or period, for which the law (article 6:230p of the Dutch Civil Code) explicitly provides no cooling-off period.

Arrival and departure

On the arrival day, the house is available from 15:00. On the departure day, the guest must vacate the house by 10:00. Different times for either arrival or departure may be agreed in writing.

House rules

Smoking indoors is prohibited; smoking is permitted only on the private terrace. Candles and tealights are not permitted. Pets are not permitted, subject to statutory obligations concerning assistance dogs. Furniture must not be moved to another room or taken outside without prior permission.

Leaving the house

On departure, the guest leaves the house swept clean, separates waste into the designated bins for number 49 and returns the key to the key safe.

Damage, cleaning and security deposit

Damage, defects and missing items must be reported as soon as possible. The guest is not charged for normal wear and tear. Juttershuis may charge reasonable, itemised costs for damage for which the guest is responsible or demonstrably necessary additional cleaning. Any security deposit, deductions and refund period are specified in the booking arrangements in advance.

Parking

The included digital parking permit covers one correctly registered vehicle registration number in zones C and D and does not guarantee an available parking space. The guest provides the registration number correctly and in good time and follows local signs. Responsibility for parking fines is assessed according to their cause; errors by Juttershuis are not automatically charged to the guest.

Inventory, missing items and theft

The inventory and other property belonging to Juttershuis, including pillows, bed linen, towels, appliances and decorations, must remain in the house and must not be taken away unless Juttershuis has given prior permission. This does not apply to consumables provided for use during the stay.

If the guest or anyone in their party takes property belonging to Juttershuis without permission, it must be returned as soon as possible. To the extent that the guest is liable, Juttershuis may charge the demonstrable loss and reasonable costs of return, repair or replacement, taking account of the age and condition of the items. Items returned will not also be charged in full as replacements. Juttershuis itemises and substantiates the claim; an item being missing does not automatically constitute proof of theft by the guest. If theft is suspected, Juttershuis may report it to the police.

Personal belongings

The guest takes reasonable care of personal belongings and closes and locks windows and doors as appropriate when away from the house. Juttershuis is not liable for loss or theft of the guest’s belongings unless the loss can be attributed to Juttershuis. The guest’s statutory rights remain unaffected. In the event of theft, the guest informs Juttershuis as soon as possible and is asked to report it to the police.

Damage and liability

Damage or defects must be reported promptly. Guests are liable for damage caused by themselves or their party. Juttershuis is not liable for matters beyond its reasonable control except where mandatory law provides otherwise.

Unavailability, defects and force majeure

If Juttershuis cannot make the holiday home available in whole or in part, the guest is informed as soon as possible. This provision does not oblige Juttershuis to offer replacement accommodation or another stay period. If an alternative is available, the parties may agree to it in writing. The guest is not obliged to accept an alternative; any additional charges require prior agreement. The guest’s statutory rights remain unaffected.

If no alternative is agreed and the entire stay cannot take place, all amounts paid for that stay are refunded within fourteen days after termination of the agreement. If the house becomes unavailable during the stay, nights and other elements not provided are refunded within the same period. No cancellation charges apply to the guest in these circumstances.

The guest reports defects as soon as possible and gives Juttershuis an opportunity to remedy them where reasonably possible. Statutory rights to a remedy, price reduction, termination and any compensation remain fully applicable. Force majeure does not exclude refunds for services not provided; any further compensation is assessed in accordance with the law.

Complaints

Complaints should be reported during the stay as soon as possible so that a remedy can be provided, and may subsequently be submitted via the contact form on this website. The guest’s statutory rights remain unaffected.

Law

Dutch law applies without limiting mandatory consumer rights.